1

Menu Access

Navigate to Communication > Alerts. This dashboard is divided into 4 tabs to handle logic, gateways, and content templates separately.

Tab 1: Logic & Triggers
2

Master Tabs

Use the top navigation bar to switch between defining When to send (Logic) and How to send (Gateways/Templates).

3

Global Channel Switches

Master toggles for the entire platform.
Email System: If OFF, no emails will ever send.
SMS System: Controls all text messaging features.
Push Notifs: Enables browser/firebase alerts.

Tab 2: SMS Gateway
6

Provider Configuration

Select your SMS provider (Twilio, Vonage, or Custom API). Enter your Account SID and Auth Token.
Note: Sandbox Mode simulates sending without charging credits.

Tab 3: Push Config
7

Firebase FCM

Paste your Firebase Server Key and Project ID here to enable real-time browser notifications for students taking exams.

Tab 4: Templates
8

Template Manager

Customize the actual text sent to users. The system separates templates by channel (Email vs SMS).

9

Email Templates

Click Configure to open the WYSIWYG editor. You can use shortcodes like {{name}} or {{exam_link}} inside the email body.

10

SMS Templates

Keep these short (under 160 chars) to avoid extra charges. These are plain text only.

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